FAQ – Frequently Asked Questions
Printing is just simple.
Wiseprint.my is a eCommerce platform to order custom printing packaging box for business need, we offer small quantity and affordable price for small medium business. Our team have more than 15 years experience in packaging printing, provide printing and packaging solutions to many local and international company.
About quotation.
How to place order?
Select the box type at PRINTING (eg. Tuck End Box - Printing)
1. Select open size (Follow the diecut we send, the is a remark PRINTING OPEN SIZE (A2, A3 or A4).
2. Select material.
3. Select printing (Current only 1 side CMYK).
4. Select finishing (None, uv varnish, matt lamination or gloss lamination).
5. Select quantity.
6. Upload your file (AI or PDF).
7. Add to cart and payment.
How to check order status?
Order after working hour.
Diecut order after working hour will resume back on next business day.
Business hour
Monday - Friday (9:00am - 6:00pm)
Saturday (9:00am - 1:00pm)
Sunday & holiday (Closed)
Lead time.
Printing lead time usually take 7-10 days, if finish early we will update at My Account > Order.
Bank account name and number.
Payable to:
Account name: TRENDPACK SDN. BHD.
Alliance Bank Account: 1223-9001-0030-73
Public Bank Account: 3204-9551-12
Bank in slip and copy of payment receipt is required to Whatsapp 012-6030027 for verification.
Payment we accept.
We accept of payment methods that are most preferred by users across Malaysia online banking B2C, B2B, FPX, VISA, MASTER, ATM CASH and CHEQUE.
How to make payment?
About terms payment.
We only accepted full payment BEFORE order is processed. The company will not accept any promissory notes.
ATM cash deposit, cheque.
For customers who use ATM cash deposit, transfer, or cheque deposit after bank operation hours, our company will need 1 day to confirm the payment.
Order will processed for cheque deposit AFTER payment is clear from bank only.
Bank in slip and copy of payment receipt is required to Whatsapp 012-6030027 for verification.
Art work preparation
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For any SELF PREPARED box diecut template please contact us or Whatsapp before place your printing order. We need to verify the diecut template is possible to use in our diecut machines.
How to prepare .AI file?
1. All artwork or images must save in CMYK color mode.
2. 300 dpi and above for All picture for print.
3. All fonts must be outline.
4. All image link file must be embed.
5. Please use smooth artwork or image without jaggy.
6. Make sure 1 design layer only in your file. Delete all any unwanted design to avoid printing mistake.
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Need help?