FAQ – Frequently Asked Questions

Printing is just simple.

Wiseprint.my is a eCommerce platform to order custom printing packaging box for business need, we offer small quantity and affordable price for small medium business. Our team have more than 15 years experience in packaging printing, provide printing and packaging solutions to many local and international company.

About quotation.
Sign-up an account, the quotation will be show on the product page.

If unable to found the product you need, you can contact us with email or Whatsapp.

How to place order?

Select the box type at PRINTING (eg. Tuck End Box - Printing)

1. Select open size (Follow the diecut we send, the is a remark PRINTING OPEN SIZE (A2, A3 or A4).

2. Select material.

3. Select printing (Current only 1 side CMYK).

4. Select finishing (None, uv varnish, matt lamination or gloss lamination).

5. Select quantity.

6. Upload your file (AI or PDF).

7. Add to cart and payment.

How to check order status?
After submit your order, we will check every thing on your file, if no amendment require we will update the status to PRINTING (will show at My Account > Order).
Order after working hour.

Diecut order after working hour will resume back on next business day.

Business hour
Monday - Friday (9:00am - 6:00pm)
Saturday (9:00am - 1:00pm)
Sunday & holiday (Closed)

Lead time.

Printing lead time usually take 7-10 days, if finish early we will update at My Account > Order.

Bank account name and number.

Payable to:

Account name: TRENDPACK SDN. BHD.

Alliance Bank Account: 1223-9001-0030-73
Public Bank Account: 3204-9551-12

Bank in slip and copy of payment receipt is required to Whatsapp 012-6030027 for verification.

Payment we accept.

We accept of payment methods that are most preferred by users across Malaysia online banking B2C, B2B, FPX, VISA, MASTER, ATM CASH and CHEQUE.

How to make payment?
Once you place order in your items, proceed to Cart check your item list and proceed to check out select your payment options.
About terms payment.

We only accepted full payment BEFORE order is processed. The company will not accept any promissory notes.

ATM cash deposit, cheque.

For customers who use ATM cash deposit, transfer, or cheque deposit after bank operation hours, our company will need 1 day to confirm the payment.

Order will processed for cheque deposit AFTER payment is clear from bank only.

Bank in slip and copy of payment receipt is required to Whatsapp 012-6030027 for verification.

Art work preparation


For any SELF PREPARED box diecut template please contact us or Whatsapp before place your printing order. We need to verify the diecut template is possible to use in our diecut machines.

How to prepare .AI file?

1. All artwork or images must save in CMYK color mode.

CMYK guide

2. 300 dpi and above for All picture for print.

3. All fonts must be outline.

guide outline

4. All image link file must be embed.

Image embed

5. Please use smooth artwork or image without jaggy.

6. Make sure 1 design layer only in your file. Delete all any unwanted design to avoid printing mistake.

Layer design


We stand by everything we sell, our Customer Care Specialists are trained to  solving problems. Contact us and let us know exactly what your issue is. We’ll work with you to find a solution that you’ll be happy with.

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